Shared mailboxes on Xfax function as individual accounts that can be assigned an inbound fax number.
Users with access to a shared mailbox can send faxes and view all received faxes within that mailbox.
This feature also allows multiple fax numbers to be routed to a single routing address, making it ideal for teams or departments that manage faxes collectively (e.g., Accounts, Support, or HR).
Steps to Create a Shared Mailbox
1. Specify Email Address and Account Type
Enter the email address of the shared mailbox and select Account Type: Shared Account.
This is the address where inbound faxes (fax-to-email) or secure web delivery will be delivered.
2. Specify Shared Mailbox Details
Fill in the mandatory fields:
Shared Account Name
User Role
Route Inbound Fax To:
Inbound History Only
Fax to Email (email with the document attached)
Secure Web Delivery (email with link to the fax page)
Fax to Email Attachment Type: PDF or TIFF
Time Zone
Optional fields:
Default Cover Sheet
Billing Group
You may also choose to create the shared mailbox in a disabled state, allowing further configuration before activation.
3. Assign User Access to the Shared Mailbox
Once the shared mailbox is created, it will appear on the User Details page.
To grant access:
Click Assign User
Select the required user account
Choose access rights — Read Only or Read and Write
Click Assign
