Tenant administrators have the flexibility to adjust the retry policies for their tenant. Below are the settings you can configure:
Line is Busy
When the recipient's line is busy, the system will attempt to resend the fax after a specified interval.
Number of Attempts: [Specify the number of attempts]
Interval in Minutes: [Specify the interval in minutes]
Human Answered
If a human answers the call instead of a fax machine, the system will retry sending the fax after a set interval.
Number of Attempts: [Specify the number of attempts]
Interval in Minutes: [Specify the interval in minutes]
Special Information Tone
This occurs when a special information tone (SIT) is detected, indicating issues like a disconnected number. The system will retry based on the configured settings.
Number of Attempts: [Specify the number of attempts]
Interval in Minutes: [Specify the interval in minutes]
No Loop/Errors
If there are no loops or errors detected, the system will retry sending the fax according to the specified parameters.
Number of Attempts: [Specify the number of attempts]
Interval in Minutes: [Specify the interval in minutes]
Others
For other unspecified issues, the system will follow the configured retry policy.
Number of Attempts: [Specify the number of attempts]
Interval in Minutes: [Specify the interval in minutes]
Saving Changes
If any changes are made to the retry policies, make sure to click the Save button. Otherwise, the changes will be discarded.
